Return Policy:

• Our Return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

• To be eligible for return, the product must be unused and in its original packing with any sampling pieces, manuals and tags.

• If the product is found to be used, return, refund or exchange  is not possible

Return Shipping:

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund which is AED 25. For International orders, you will be responsible for paying for your own shipping costs for returning your item. 

• To return your product, you can also mail your product to:
  SAMAWA SHOWROOM, BIN SHABIB BUILDING UMM RAMOOL
  DUBAI, UNITED ARAB EMIRATES

• If you are shipping the returned item, you should consider using a trackable shipping service. We don't guarantee that we will receive your returned item.

Refunds Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

• If you have paid by cash we would be able to provide you the refund amount as Store Credit for future purchase. 

• No refund will be applicable to international orders after it has been shipped.

Exchanges:

• We will replace items if you received products that are incorrect, defective or damaged. 

• To be eligible for exchange, contact our customer service by email, phone or whatsapp within 24 hrs of receiving the incorrect or defective goods along with the photos of the received item

• No exchange can be done for International orders (outside of UAE)

• If the product is found to be used refund or exchange is not possible

Proof of Purchase:

• To complete your return, we require a receipt or proof of purchase.

Exemptions from Return:

• Several types of goods are exempt from being returned like Gift cards, beauty, health and personal care items

International Shipments:

• For all international orders, customers are solely responsible for any local taxes, import duties, or customs charges imposed by their country. Samawa has no control over these charges and cannot provide estimates, as they vary by destination. Refusal to pay such charges will not make the order eligible for return or refund.

Cancellation Policy:

Our aim is to provide 100% satisfaction to our customers. If for any reason you wish to cancel the order, we are here to help. You will be able to cancel the order or cancel product(s) from your order in multiple ways. However, cancellation should be done before we ship your order, usually within 24hrs. Once the order is shipped, which you would be notified by email, you cannot cancel, but you can ask for a return of your order. Please refer to return and refund policy in this case.

If we have not shipped your order below are the steps to cancel. Post successful cancellation, refunds would be provided as per applicability.

Step 1.

Please contact our customer services team by email info@samawaglobal.com or WhatsApp +971 56 403 0465 to notify them about the cancellation. You will need to provide full details of your customer order number, which is provided in the email that arrives with your order, together with details of the items you wish to cancel.

Step 2.

Once you have received a confirmation that we will accept a cancellation for your order/product, and you have already paid by card, please make sure you indicate whether you would like a refund, or replacement. If you haven’t done any payment, no action need to be taken from your end.

Step 3.

Refunds will be made back to the payment solution used initially by the customer. We will notify you by email once your refund or replacement has been processed. During busy periods, please allow for up to 15days for the refund transfer to be completed.