All orders are processed with 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates (within UAE)

Shipping option	Estimated delivery time	Price
Standard Delivery (order above AED 200)	1 to 3 business days	FREE
Standard Delivery (order below AED 200)	1 to 3 business days	AED 15
Same Day Delivery(Order before 12PM)	Same day	AED 35
Remote Area Delivery	1 to 3 business days	AED 25

In-store pickup

You can skip the shipping fees with free local pickup at Samawa Showroom, UmmRamool, Dubai. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9AM – 10PM on Monday to Saturday and 10AM – 10PM on Sunday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout. The charges depend on the weight of the package as well as the country / zone and the carrier. If you opted to ship to P.O. Box, please make sure the P.O Box is entered correctly. Estimated delivery is with 3 – 10 days but can vary greatly depending on the destination

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Samawa is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at ebuy@samawaglobal.com with your name and order number, and we will investigate it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after order confirmation, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

If your order arrives damaged in any way, please email us as soon as possible (within 24 hrs. of receiving the order) at ebuy@samawaglobal.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ebuy@samawaglobal.com.

 

SHIPPING FAQs

 

Q: What are your shipping options?

We want you to have the best and convenient way of delivering your orders. Below are the options:

1) Standard Delivery:   Our most popular delivery option. Its FREE on orders over 200 AED or Cost is 15 AED. Delivery time is maximum 1-3 working days depending on your location in UAE. For our customers outside of UAE, delivery time is maximum 7 to 10 working days and the shipping charge would depend on the package weight and the destination country.

2) UAE Out of City Limits (Remote Areas):  Cost is 25 AED for all Remote areas within in UAE, delivery time is Maximum 3 working days.

3) Same Day Delivery:  It speaks for itself. Order and receive on the same day. Good only if you order before 12 noon else it will be delivered at the soonest possible time on the same day. Cost is 25 AED. This option is available only within Dubai. 

4) Pick-up:  Our representative will contact you once your order is ready  for pick up usually within 24hrs. By default, you can pick up your order at our Showroom located at: Showroom No. 7, Ground Floor, Bin Shabib Building, UmmRamool, Dubai or Call   +971 4 2277995 or WhatsApp  +971 56 403 0466 to further assistance.

Q: I am not from Dubai but still in the UAE, can I buy your products?

No need to worry. Samawa Global has its own fleet of vehicles and have also collaborated with many shipping companies to deliver your items all around UAE.

Q: I am not from the UAE, can I buy your products?

No need to worry. We have partnered with DHL, FedEx, Aramex and PostaPlus for delivery to most countries around the globe. However there could be restrictions on number of Pcs that can shipped as perfumes comes under dangerous goods. For inquiries on international orders, please send an email to ebuy@samawaglobal.com. Rest be assured that your request will be worked upon ASAP.

Q: Can I pay via Credit Card or Debit Card?

Yes, you can. Our payment gateway is secured and maintained by Mashreq Bank. We accept Mastercard, Visa and American Express

Q: I want to pay using PayPal but it's not included in the payment options?

First, we apologize for the inconvenience. Payment using is your PayPal Account not yet available as one of your payment options due to some technical reasons. Even though that we want you to have the best options available but for the moment it is not possible PayPal has not fully integrated their system with the United Arab Emirates Dirhams (AED). Enabling PayPal on our website will include additional costs and expenses. As a decision, we will park the idea for the time being but will certainly have it once PayPal makes AED available. And secondly, as one of the major banks in the UAE, Mashreq Bank provides us the payment gateway services for you to pay your order using Credit or Debit Card. Rest be assured that your details are secured.

Q: I want to pay Cash on Delivery (COD), is it possible?

Yes, it is very possible for UAE customers, and we welcome it. The good news is there is no additional charges!